Yes! You can convert any gift cards that have been issued to your customers from a previous gift card program to be redeemable with the Gift Cards app. These cards are called legacy gift cards in our system.
Please send a .CSV or XLSX file with the following information in three separate columns to: email@example.com.
- Column A: Gift card number
- Column B: Opening balance
- Column C: Current balance
Please verify the information is correct before sending. We do not have the ability to edit the information after it has been submitted. We are not responsible for any errors.
Regarding the gift card number, please make sure the file displays all the digits and the number is not truncated or shortened in any way. Gift card numbers but be at least four digits long and not contain any symbols or letters. Also, any gift cards that have not been sold yet or have a $0 balance cannot be converted.
We process conversion requests twice a week. Conversion files in the correct format submitted by 5pm EST on Tuesday will be processed on Wednesday. Then conversion files accepted on Thursday's by 5pm EST will be processed Friday.